Why an Ombudswoman?
Our staff vouches for the best possible service and care. They are fully committed to meeting patients’ needs and desires each and every day. Despite their dedication, there may be rare occasions when parts of the treatment might not proceed as expected.
In case of complaints, you are advised to discuss matters with your consulting physician, controller, carer or chief nurse. This should help solve any misunderstandings.
In addition, as a patient, family member or next of kin, you may at any time contact the Ombuds. A solution to your problem will be sought in common accord, or communication re-established with the care giver. She can mediate towards finding solutions which are acceptable to both parties and will inform you of the available alternatives.
Your views are important to our hospital, as this helps us to improve our patient care even further.
The Ombudswoman is bound by professional confidentiality and occupies a strictly neutral and independent position at the hospital. Your complaint will be dealt with in strict confidence.
The Ombudswoman can also be contacted with any questions about patients’ rights or if you require specific information about the legal status of any health professional within the hospital.