Your obligations
Smoking causes damage to health. Smoking in public buildings and rooms is prohibited by Royal Decree. Smoking is strictly forbidden throughout the hospital. People who choose to smoke endanger the safety and health of others. Designated smoking areas are available on several locations outside the hospital. Patients who venture outside the hospital to smoke do so at their own risk. Closet smoking is an offence and endangers the whole hospital.
The consumption of alcoholic beverages is generally not allowed in the hospital.
- The use of mobile phones in the hospital is only forbidden in the Operating Ward, the Intensive Care Unit and the Neonatology Department.
- However, do moderate your use of mobile phones to respect the hospital’s tranquillity; even more so if you are staying in a double room.
- Ideally you should not bring your own food to the hospital.
- If you do, then this is at entirely your own risk. The hospital cannot be liable for any resulting problems. Always check with the nurse whether there might be any counter indications.
- You must at all times respect the hygiene guidelines concerning the transportation and handling of foodstuffs, which may otherwise be hazardous to patients.
- You should not take any medicines acquired outside the hospital unless you have informed the nurse or the physician.
- Patients and visitors are expected to conform to socially accepted rules of conduct.
- The hospital’s regulations must be strictly adhered to, such as the smoking prohibition and the visiting hours.
- Are you the victim of an annoyance caused by fellow patients or visitors? Do not hesitate to inform the nurse or to call directly number 77 78.
Do not give presents or gratuities to the hospital staff. You can show your appreciation for their excellent care by making a financial donation to our Patients Fund via bank transfer. This fund aims to support initiatives that can render patients’ stay at the hospital more pleasant. Bank transfers may be effected to: UZ BRUSSEL, Laarbeeklaan 101, 1090 Brussel. Account number: 091-0048090-07. Reference: 39907400
Should you wish to provide financial support for a hospital project, please contact the Communication Service:
- Tel. +32 (0)2 477 80 80 or +32 (0)2 477 80 82
- Email communicatie@uzbrussel.be
We encourage you to tell the head nurse if you have any concerns about any matter.
For serious complaints, you can use the loose-sheet form attached to the Patients’ Information Brochure. You will be given this brochure and the form at the Admissions Desk in the main entrance hall. You can hand the form over under a sealed envelope to the Admissions Desk in the main entrance hall. You may use the same form to provide suggestions or tips on how to further improve our services.
Should you be dissatisfied with the services rendered or have any complaints, you may also call on the Ombudsman Service.
Are you satisfied with our service? We’d like to hear this too. Please use the same form.