If you believe that your rights as a patient have not been respected, you have the right to complain. It is always advisable to talk to your care provider first (doctor, nurse, etc.). If that is not possible or does not lead to a solution, you can contact the ombudsman service.

The ombudsman is impartial and respects professional secrecy and the confidentiality of the dossier.


The ombudsman tries to mediate. This means that once the patient’s issue is clear, the care provider is contacted. The aim of mediation is to find a solution for everyone concerned. If no solution is found despite the mediation, the ombudsman provides information about other possible channels to resolve the issue.

Contact details

The ombudsman is available on Tuesdays and Thursdays from 2 pm to 4 pm or by appointment made by telephone. Follow route number 1031.

Ombudsdienst UZ Brussel
Laarbeeklaan 101
1090 Brussels